At Natural Heights Botanicals, your satisfaction matters to us. However, due to the nature of our products, all sales are final. We cannot accept returns, refunds, or exchanges on CBD, THC, hemp-derived, or other consumable wellness products, even if unopened, for safety and compliance reasons.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at (210) 592-1060 or email us at naturalheightsbotanicals@gmail.com. We’ll review your claim and work to make it right through a replacement or store credit when appropriate.

Please note:
• We are not responsible for orders shipped to incorrect addresses provided by the customer.
• Refunds cannot be issued for carrier delivery delays, weather issues, or user error.
• All product effects and results vary by individual; we do not guarantee specific outcomes.
• By purchasing from Natural Heights Botanicals, you agree to this return policy.