At Natural Heights Botanicals, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us online or in-store.

1. Information We Collect

We collect information from you in several ways to provide a better shopping experience and to fulfill your orders.

Information you provide directly includes:
– Name, shipping and billing address, phone number, and email address
– Payment information (processed securely through third-party payment gateways)
– Account login information, if you create an account
– Any messages, inquiries, or reviews you send through our website or email

Information collected automatically includes:
– Device and browser type
– IP address and location (approximate)
– Pages visited, time spent on site, and referring website
– Cookies and similar tracking technologies to personalize your experience

2. How We Use Your Information

We use your information to:
– Process and fulfill orders, payments, and deliveries
– Communicate with you about your purchases or account
– Send promotional updates or special offers (you may unsubscribe anytime)
– Improve our website performance and product offerings
– Comply with applicable laws and prevent fraud or misuse

3. How We Protect Your Information

We use secure servers, SSL encryption, and trusted payment processors to protect your personal and financial data. Natural Heights Botanicals does not store full credit card numbers or share customer payment details. While we take every reasonable step to protect your data, no online transmission is 100% secure, and you acknowledge use of the site is at your own risk.

4. Sharing Your Information

We value your privacy and do not sell or rent your information. We may share limited information only with:
– Service providers (payment processors, shipping carriers, and marketing partners) to fulfill your orders and improve service
– Legal authorities, if required by law or to protect our business and customers
All third-party partners are required to keep your data confidential and use it solely for authorized purposes.

5. Cookies and Tracking

Our website uses cookies to:
– Remember your preferences and shopping cart
– Analyze website traffic and improve user experience
– Deliver relevant promotions or retargeted ads
You can disable cookies in your browser settings, but certain features may not function properly.

6. Your Rights and Choices

You have the right to:
– Access, correct, or delete your personal information
– Opt out of marketing emails at any time by clicking “unsubscribe”
– Request information about how your data is used

To make any privacy-related requests, please contact us at info@naturalheights09.com.

7. Third-Party Links

Our website may contain links to external sites not operated by Natural Heights Botanicals. We are not responsible for the content, privacy practices, or policies of those sites. Please review their terms before providing any information.

8. Children’s Privacy

Our website is intended for adults 21 years of age and older. We do not knowingly collect personal information from anyone under 21. If we learn we have inadvertently received such data, it will be deleted immediately.

9. Changes to This Policy

We reserve the right to modify or update this Privacy Policy at any time. All updates will be posted on this page with the revised date. Continued use of our site after changes means you accept those updates.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Natural Heights Botanicals
1880 Nacogdoches Rd
San Antonio, TX 78209
Phone: (210) 592-1060
Email: naturalheightsbotanicals@gmail.com